---
title: "Frequently asked questions"
url: "https://www.imspares.com/faq/"
---

# Frequently asked questions about IMSPARES

## What types of injection molding machine parts do you supply?

We supply a comprehensive range of spare parts including **electrical components** (heater bands, thermocouples, servo motors, controllers), **hydraulic components** (pumps, valves, motors, accumulators), **mechanical components** (barrels, screws, tie bars, bushings, platens), and **auxiliary components** (filters, cooling systems, lubrication parts).

## Which machine brands are compatible with your parts?

Our parts are compatible with all major injection molding machine brands including **Haitian** (MA, Jupiter, Zhafir Series), **Yizumi**, **Chen Hsong**, **Tederic**, **Borch**, **LOG Machine**, **Donghua**, **Sunbun**, and **L.K. Machinery (Lijin)**. We can also source parts for other brands on request.

## Are your parts OEM original or aftermarket?

We supply **OEM-compatible aftermarket parts** that meet or exceed original equipment manufacturer specifications. All parts are tested for quality and fit before shipping. For certain components, we can also source genuine OEM parts — please ask.

## How do I find the right part for my machine?

You can search by **part number**, browse by **category**, or filter by **compatible machine**. If you're unsure, send us your machine model and serial number via our [contact form](https://www.imspares.com/contact/) or WhatsApp and we'll identify the correct part.

## How long does shipping take?

Shipping times depend on your location and part availability. **In-stock items** typically ship within 1-3 business days. International delivery takes 5-15 business days depending on destination. We ship worldwide using reliable logistics partners.

## What is the HS code (HSN code) for injection molding machine parts?

Parts of injection molding machines are usually classified under HS subheading **8477.90** (parts of machinery for working rubber or plastics). National codes, such as India's HSN code or the EU's CN code, start with these six digits and add more that depend on the importing country's tariff. Some parts, such as pumps, valves, motors and electrical components, can fall under their own headings. Confirm the final code with your customs broker before shipping.

## Do you offer technical support?

Yes. Our team has extensive experience with injection molding machines and can assist with **part identification**, **cross-referencing**, **installation guidance**, and **troubleshooting**. We also publish free [technical guides](https://www.imspares.com/blog/) on our blog.

## How do I request a quote?

You can [request a quote online](https://www.imspares.com/request-quote/), email us at [contact@imspares.com](mailto:contact@imspares.com), or message us on **WhatsApp**. We respond to all inquiries within 24 hours on business days.

## What payment methods do you accept?

We accept **bank wire transfer (T/T)**, **PayPal**, and **Western Union**. For large orders, we can discuss payment terms. All prices are quoted in USD.

## Do you offer a warranty on parts?

Yes. All parts come with a **standard warranty** covering manufacturing defects. Warranty duration varies by part type — typically 6-12 months. Contact us for specific warranty details on any part.

## Can you source parts not listed on your website?

Absolutely. Our catalog covers our most popular parts, but we have access to a much wider range. **Send us the part number, description, or photos** and we'll source it for you. We specialize in hard-to-find parts for older machines.